IT Support Engineer
Jonathan is an IT engineering professional with 7+ years of IT support experience. His broad-scoped background includes responsibilities as main installer for national and international projects. Throughout his career, Jonathan has been the primary contact for various computer and electronics issues, encompassing hardware, software, networking and telecommunications. He is also skilled in organizing, updating and creating documentation used for training, installation, packaging and shipping. He is multilingual and has acted as liaison for Spanish-speaking clients and third-party installers. Jonathan brings to T2 Tech his expertise serving as the team lead on systemwide projects with time-sensitive deadlines.
At T2 Tech Group, Jonathan’s has been providing ongoing IT operation support for Mesa Water District in Orange County, CA. T2 Tech has been providing Mesa Water District with project support since 2013, playing key roles in the organization’s IT transformation. Jonathan has been an integral component to implementing an entirely new phone system and rebuilding and upgrading servers, Citrix products, and firmware. Jonathan applies his vast IT infrastructure knowledge to assess, configure, install and implement both hardware and software systems. His experience with all tiers of service enable him to provide expert technical support and maintenance for T2 Tech’s clients’ diverse and dynamic desktop and mobile computing environments.
Prior to joining T2 Tech Group, Jonathan worked at Adroit Worldwide Media as a Tier 1 Support Technician. He organized hardware assembly and provided client support for hardware and software issues, along with website maintenance and updates. From lessons learned and best practices, Jonathan was responsible for creating and updating documentation and processes for all future installers. By providing general IT support for the entire company, he demonstrated an ability to improve overall productivity and promptly resolve technical problems.
Prior to Adroit World, Jonathan was an IT Assistant Manager for Waterworks Aquatics, where he served as the primary contact for all computer and electronics issues, improving workflow and reporting processes by maintaining a functioning ticketing system. He was also responsible for Web development and installation of low-voltage cabling and network equipment.
Jonathan has travelled nationally and internationally for extended periods of time for installations. He has administrator-level familiarity with Windows OS XP-10, as well as HP and Brother printing integration and operation. He has designed and implemented network and security installations for new and existing buildings throughout large campuses. Jonathan studied Computer Information Sciences at Cypress College, focusing on computer troubleshooting, website development and Cisco networking.